Hi Jukka, Lasse, Rahaman and David.
Lasse has found the issue.
I made a configuration that was not supported by the system. I had a particular requirement to make a transfer to the queue, but when the customer dial your ID, the call must be transfered to the agent that is responsible for this customer, so I did the configuration the queue number in the field "Mobile Phone" with this configuration the SAP CCtr registered the queue number twice and overlapping the number range, then I couldnt make a call to the queue or transfer.
I erased this configuration and now I did the treatment in the IVR application.
Obs. Just to be clear, every agent has your particular queue.
The client uses the system in a not particular way.
Thanks to everybody that support to solve this issue.
BR
Rodrigo